Customer Service /
Returns & Exchanges
Below you will find information about returns and exchanges.
Hestra North America accepts returns only for unused items purchased directly from our website within 60 days of purchase. Returned items must be in new condition with tags attached.
Original outbound shipping fees are not refunded.
Returns with 5+ items are subject to a 10% restocking fee. If gloves are returned with tags removed or missing, they may not be accepted into inventory. If they are accepted, a 10% retagging fee will be applied.
To request a $10CAD return shipping label, please email cs@hestrausa.com with Subject: Return Label, please include your name, order number, and the item you intend to return in the body of the message. Using the provided label will deduct $10CAD from your overall refund.
To make an exchange, please return your original order for a refund and place a new order for the desired item(s).
Please return the unwanted item(s) for a refund and place a new order for the desired item(s).
Refunds are processed as soon as possible once your return is received. It may take up to 3 business days to process your refund in-house, and it can then take a few additional business days to appear on your card statement. Refunds are processed to the card used in the original purchase.
Original outbound shipping fees are not refunded.
If you return 5+ pairs of gloves, your return is subject to a 10% restocking fee.
We cannot accept returns for gloves if they are not in new condition or once the tags have been removed.