Customer Service /
Warranty claims
Below you will find information about our warranty policy and how to make a warranty claim.
Phone: 303-384-9969
Email: cs@hestrausa.com
Open weekdays: 9:00am – 5:00pm Mountain Time
We warranty our gloves to be free from defects in materials and workmanship for the usable life of the product. Accidental damage and wear and tear from use are not covered under warranty. Hestra reserves the right to determine if the gloves meet this criteria. At our discretion we will either repair or replace the item free of charge.
Electronics in our heated items are covered under warranty for two years from purchase date. A dated proof of purchase is required to establish warranty coverage period.
Because every person and every day is different, warmth is not covered under warranty.
If you believe your gloves show a defect that is covered under our warranty protections, please fill out the form here:
Use one of this form depending on where you bought your gloves, to send in your product warranty claim. This form applies to purchases made in our own web shop, Hestra Concept Stores and purchases made through US retailers. Privat customer - Hestra store
Goods purchased in store through resellers should be directed to the place of purchase. If you are unable to get in contact with the retailer, then please send a warranty claim to our email. email: returns@hestragloves.com email for the us: cs@hestrausa.com
If you are a retailer and want to make a warranty claim please send an email to the adress below: email: returns@hestragloves.com email for the us: cs@hestrausa.com